Frequently Asked Questions
How to upload media?
- Plug the device into your computer using the provided USB-C cable (compatible with both Mac and Windows).
- Drag and drop up to 2GB of videos or photos onto the device.
- Play multiple files in sequence or loop a single file by loading it onto the device. Effortlessly update videos by deleting old ones and adding new ones. Rest assured, if you need assistance, our 24/7 customer service is here for you. Reach out to us at help@mclows.com
Can I change the video?
Absolutely. You can change the media by deleting the old and uploading the new ones whenever you like.
Can it play sound?
Absolutely. You can also conveniently mute the video from the mute switch on the back.
Can it be charged?
Certainly! Once the InfinityFrame is fully charged, it boasts an impressive 48-hour battery life. Alternatively, keep it powered 24/7 by connecting the included USB cable to your computer or a plug.
Can I upload photos?
Absolutely! You can mix and match whatever videos and photos you like.
What are the shipping times?
Shipping times (excludes processing time):
UK/US/CA: 7-14 business days on average.
International: 7-20 business days
What comes inside the box?
Each box order consists of a InfinityFrame Video Frame, a USB-C cable and an instructions manual.
What are its specifications?
- 5 inch and 7-inch sizes
- 1GB storage for videos and photos
- Easy On/Off control buttons
- Built-in speakers with optional mute/unmute mode
- Supports diverse video/photo file types
- Compatible with Mac & Windows
- Rechargeable 1000mAh battery with up to 48 hours playback (Quick Full Charge in Just 2 Hours)